“I managed Ana for over 3 years at the Americas Help Desk at Merck & Co., Inc. I found her to be professional, courteous, thoughtful, mature, capable and innovative. She was a pleasure to manage and to work with, and I would hire her in the future without hesitation or reservation.” P.F., IT Manager - January 2009
“I had the pleasure of working with Ana at TechniLogix, an early eClinical company. At the time, I was managing Global Operations and hired Ana into the group. Ana had a very good general technology background and was hired to perform a number of tasks around our EDC product. Ana developed the studies (eCRFs), wrote reports (Crystal), tested applications, and was called on for expertise in Excel. Ana learned the TechniLogix software and processes quickly and therefore became an excellent resource for customer (user) support. Ana had an excellent demeanor for customer support and also was an asset to the company as a trainer. Ana's broad technology background enabled her to move into an analyst/network admin role; a position she was comfortable in and also succeeded in. Ana was a very reliable employee, had a pleasant disposition, got along well with others, and delivered high quality work in a timely fashion. In the time I worked with Ana, she demonstrated excellent analytical skills and troubleshooting ability and I believe she would be a valuable technical resource for an organization." R.P., VP Global Operations - January 2009
“I had the pleasure of working with Ana for over 8 years. She was one of the most reliable and professional people I've had the opportunity to work with. She has a great attitude, and her work and personality were always well-received by internal customers. Ana demonstrated a high level of technical competence through her outstanding knowledge of systems and applications. She would be a great asset to any organization.” C.V., Business Specialist - January 2009
“I the many years Ana and I worked together, I found her to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Ana is a take-charge person who is able to present creative ideas and communicate the benefits. She has successfully developed several ideas within our department to foster better customer service while also reducing costs. Though she was a key part of our customer support efforts, Ana was also extraordinarily helpful working with others within the company. In addition to being our "go-to" person for many products, Ana also assumed a leadership role in regular meetings, inspiring and motivating other employees. I highly recommend Ana for employment. She is a team player and would make a great asset to any organization.” J.B., Senior Business Analyst - December 2008
“Ana worked as a skilled help desk analyst at Merck for many years. She has very good customer service skills and always received positive feedback from customers regarding her troubleshooting skills and problem resolution. I would recommend her for a similar role without hesitation.” R.G., IT Manager - December 2008
“I have mentored, coached, and collaborated on projects with Ana during her 8 years at Merck. She has consistently demonstrated customer-focused support to customers with the end goal of ensuring that their needs have been met and looked for opportunities to improve services when needed.” A.A., Senior Business Analyst - December 2008
“Ana is a hard worker and is very knowledgeable and technically gifted.” M.B., Senior Business Analyst - December 2008
